Withdrawing from BigWin Casino is straightforward. Log in to your account, then go to the Cashier or Withdrawal section. Enter the amount and choose your preferred payment method — bKash, Nagad, or Rocket.
On timing — for verified accounts, funds typically arrive within 15 minutes to 2 hours. During late nights or weekends, it can occasionally take up to 4–6 hours due to network traffic. As long as it's within 24 hours, there's nothing to worry about.
For your first withdrawal on an unverified (non-KYC) account, you will need to submit a photo of your National ID — this is a one-time step and approval typically takes within 24 hours.
The minimum withdrawal amount is ৳300 BDT. If it has been more than 24 hours, contact live chat with your transaction ID and the support team will verify it promptly.
Some profile details on BigWin Casino can be updated directly from Account Settings, while others require assistance from the support team.
Changing Your Mobile Number: Log in → Profile Settings → go to the Contact Information section → enter your new number → confirm with the SMS verification code. The whole process takes 2–3 minutes.
Full Name Change: If you need to change your name after KYC verification, contact support. Corrections are made to match your national ID and typically take 1–2 business days.
Changing Your Email: A verification link is sent to your old email — click it, then enter your new email to complete the change. If you no longer have access to the old email, contact support.
Betting limits at BigWin Casino depend on the type of game. As a general guide:
- Slot Games: Most slots have a minimum bet of ৳2 to ৳10 BDT, depending on the game. The betting range is listed on each game's page.
- Sports Betting: The minimum bet amount is generally ৳50. Separate limits may apply for single events or multi-bets.
- Live Casino: Table games generally start from ৳100 — though some tables go as low as ৳50.
- Maximum Betting Limit: Maximum betting limits increase with your VIP level — for standard members, the per-bet limit is shown individually within each game.
Staying within your budget is a key part of responsible gaming. Use the account settings to set a deposit limit.
BigWin Casino's Live Casino features real human dealers running games from a studio, streamed live in real time so you can watch and play directly. Unlike online slots, which are fully computer-driven, it's much closer to the experience of a real casino.
How to Play: Log in and go to the Live Casino section. You'll find a wide range of games including Baccarat, Roulette, Blackjack, and Dragon Tiger. Choose a table — you'll see the dealer and table on screen. From your betting panel, select your stake amount and place your chips in the designated area.
Important: Live games require a stable internet connection — at least 4G or a reliable Wi-Fi signal. A choppy video stream will hurt the experience. If you leave a game mid-round, the bet is still counted until it's settled.
Some live tables offer dealers who speak Bengali — the language is listed next to the table name. BigWin Casino's Live Casino is powered by world-class providers like Evolution and Pragmatic Play.
If you're having trouble with the BigWin Casino app, try these steps in order — most issues are resolved this way:
- Close the App and Reopen It: Close it completely (including from the background), wait 30 seconds, then launch it again.
- Clear Cache: On Android: go to Settings → Apps → BigWin Casino → Storage → Clear Cache. On iOS, you may need to uninstall and reinstall the app.
- Check for Updates: Open the Play Store or App Store and search for BigWin Casino — if an Update button appears, tap it. Older versions can stop working over time.
- Check Your Internet Connection: Test your Wi-Fi or mobile data by checking if other apps are working normally.
- Restart Your Phone: Restarting your phone resolves many issues.
If the problem persists, reach out via live chat with your phone model, Android/iOS version, and a description of the issue. Support can provide a fresh APK file or an alternative download link if needed.
BigWin Casino generally charges no processing fee on withdrawals — you receive the full amount you request. However, payment gateways such as bKash or Nagad may apply a small transaction fee of their own, which is governed by their policies, not BigWin Casino's.
Daily Limit:
- Standard members: up to ৳50,000 per day
- Silver VIP: up to ৳1,00,000 per day
- Gold & Platinum VIP: higher daily limits — contact your VIP manager for details
Weekly Limit: Standard accounts can withdraw up to ৳2,00,000 BDT per week. Winnings from bonuses are subject to wagering requirements before withdrawal.
One thing to keep in mind — bonus funds cannot be withdrawn directly. Once the wagering requirements on the bonus are met, your winnings move to your real balance and can then be withdrawn.
BigWin Casino's referral program is a great way for both you and your friend to earn bonuses. Here's how it works:
- Get your referral link or code: Log in to your account → go to the "Refer" or "Invite Friends" section → copy your personal referral link or code.
- Send to a friend: Send the link or code to your friend. Once they register through that link or use the code, the connection is established.
- Meeting the Requirements: The referral bonus activates once your friend registers, makes their first deposit, and meets the required wagering amount.
Bonus Amount & Timing: Currently, referrers can earn up to ৳500 per successful referral. The bonus is credited to your account within 24 hours of your friend completing their first deposit and wagering requirement. There's no cap on the number of referrals — the more friends you bring in, the more you earn.
For the latest referral terms and amounts, check the Promotions page or ask via live chat — conditions may be updated from time to time.